Boost Earnings, Elevate Guest Service
Guest Package & Shipping management platform.
At QHero, we transform the guest package and shipping experience from a cost center into a profit center for our hotel partners.. Our platform allows you to easily scan, track, and store guest packages, enabling a property to charge guests and groups for handling services. For partners who use a cloud based PMS like Opera or Lightspeed, QHero will post the items daily for you to make sure charges are accurate and timely.
Streamlined Package and Shipping Process
Many properties struggle to efficiently track and manage incoming packages. From intake to delivery, QHero makes package handling simple, transparent, and auditable.
OCR Technology
Optical Character Recognition (OCR) technology in QHero's software significantly streamlines baggage handling by scanning luggage labels. This enhancement leads to faster processing, reduced errors, and a smoother customer experience at hotels.
OCR Technology
Optical Character Recognition (OCR) technology in QHero's software significantly streamlines baggage handling by scanning luggage labels. This enhancement leads to faster processing, reduced errors, and a smoother customer experience at hotels.
OCR Technology
Optical Character Recognition (OCR) technology in QHero's software significantly streamlines baggage handling by scanning luggage labels. This enhancement leads to faster processing, reduced errors, and a smoother customer experience at hotels.
Monetize Package and Shipping Services
QHero allows you to capture unrealized revenue from package handling and shipping for your guests, creating an untapped source of income.
Monetize Package and Shipping Services
QHero allows you to capture unrealized revenue from package handling and shipping for your guests, creating an untapped source of income.
Capture hidden revenue
The QHero platform
The QHero Platform is a complete solution for hotels, resorts, property managers, and golf courses to manage the entire guest parcel logistics experience. Log incoming packages, apply custom fees, and easily ship items from the hotel, all in one place.
Do you want to know more about the costs and benefits for your property?
Get in touch with us.
More then just software
How it works
More than just software, the team at QHero will help you create an entire process for handling guest and group packages.
The QHero platform efficiently scans, tracks, and updates incoming packages with AI technology:
- Track the package status from receipt to delivery with easily auditable data
- Customize the platform to your needs (custom location, pricing)
- Create daily reports of newly received and delivered packages
- Receipt and delivery confirmation with photo backup
- Accurately bill packages daily
Elevate Service
Hotel Benefits
Like having a FedEx office onsite, with the QHero platform, your hotel can seamlessly ship outgoing items, including luggage, packages, and lost & found items.
- No more lost time finding a missing shipment or filing an insurance claim
- Easily create labels for outgoing shipments for guest and groups.
- Create an ancillary revenue stream for inbound and outbound shipments
- Shipping experts are a phone call away to help with the process.
- Easily schedule pickups for your guest and group packages.
Elevate service
Personalized Guest Care
For larger hotels, QHero also can provide a well trained employee who manages all guest logistics and communications on property, taking care of everything from tracking, logging, billing, and delivering parcels to guest and groups.
It is like, not only having a FedEx office on site, but an actual dedicated employee who can deliver and communicate directly about all parcels to the guest room or event space, freeing your teams to focus on selling and the guest experience.
Experience
Guest Benefits
The QHero platform enables all hotel associates to easily determine the status and location of a package in real time, eliminating the need to physically check storage locations or make guests wait while searching for a package.
For groups, the platform allows the hotel to easily provide updates on received packages and plan deliveries.
